Operational Support Services (OSS)

Legacy Pointe also has an in-house team dedicated to Operational Support Services (OSS)

24/7 Support

EIM Tickets

Active Site Status and Alarms

Daily, Weekly, and Monthly Individual Market Report Distribution

Lock / Unlock

Check for VSWR, RSSI

Performance Verification (KPI) Support

Database Archive Site Visit History on Demand

Site Visit Access Log in and Departure Log out

Pre and Post Activity Health Check of Equipment

Tracking with Timestamp Event Log

Advanced Support 2G / 3G / 4G

Check of Site Alarms on demand

Troubleshooting Support

Check Site in the Verification Queue

Send Notification / Generate OIT Tickets for Performance or Alarm Related Issues

Additional OSS Solutions

We also have the ability to provide a custom service platform for project-specific initiatives:

• 2G: Harvest/Consolidation, Expansion – Channel Adds, PMAX, MHA…Nokia Settings, Data Fill and ABIS Mapping

• 3G: 1st, 2nd, 3rd…Carrier Adds, Colt/NSB Integrations, ET-MFX11, ET-MC1, RAX Adds & Hot Swaps, XLMA


Generate and Run Script for ET-MFX11

Unlock Ports

Generate and Run Script SAID

Check Connectivity to SAID & RET Controller

Provide Status Logs on Demand to Market Teams

T1 Testing 2G, 3G, Other L1 and L2 Testing

Installation Services

The installation of a Distributed Antenna Systems (DAS), Small Cell and WiFi networks requires technical expertise, skilled personnel and attention to detail. We understand it is crucial that the client’s ongoing business operations are not impacted during installation. Legacy Pointe excels in minimizing disruption and leaving the work area clean – essential in sensitive environments such as hospitals, hotels and public facilities. Our work often involves working within existing buildings where installation can be challenging due to structural constraints or centuries-old historic venues. Additionally, we have worked in numerous high security facilities for both government and private clients. Our commitment to our clients and the tight timeframes many projects require often necessitates working after normal business hours or scheduling multiple crews to keep the project on time. At Legacy Pointe, we pride ourselves on exceeding the client’s expectations on each project.

Our Installation Services include:

  • Base Station Equipment
  • DAS OEM Equipment
  • WiFi Equipment
  • Small Cell Equipment
  • Macro Cell Site Equipment
  • Rack Installation
  • Cable Tray
  • Batteries strings
  • Power Systems
  • Facilities Interface
  • Alarm System
  • Equipment Grounding
  • Acceptance Testing
  • Interconnection

Professional Managed Services

  • PMO Services
  • Carrier Coordination
  • Design Engineering Services
  • Optimization Engineering Services
  • Colocation Management
  • Deployment Project and schedule acceleration
  • Ground lease optimization
  • Optimal network design and configuration
  • Management of Neutral host systems that incorporate all wireless carriers
  • Network upgrades and capacity planning
  • Single point of contact for wireless carriers

Ready to go?

If you are the kind of customer who has specific needs and requires specialized service, then contact us.

Our years of experience say that we will have a solution for your business.